Help & Information

Delivery Information


  • - All in stock orders placed before 2pm will be shipped the same day (excluding pallet deliveries) 

  •  - Each order will be issued with an estimated dispatch date at checkout. If your order contains an item that is out of stock, or an item that needs to be ordered in for you,we will always aim to meet this. If for any reason your order encounters a delay we will contact you via telephone or email to discuss.  

  • - Upon your order being shipped you will be notified via email. Following on from this you will receive a text message and email providing you with your tracking details. Another text will follow the morning of the delivery stating your 1 hour estimated delivery slot. If this is not suitable for you, simply reply to the options available. 

  •  - All in stock pallet deliveries can be booked in by you at checkout. Deivery days of pallet items that have a build time or need to be ordered in will be booked in by a member of our customer service team prior to delivery. An email confirming your delivery will be sent the day before this is due to take place. Cut off time for booking a pallet delivery is 10am. 

  • - Livestock deliveries will be made via APC Livestock delivery service. This is a special service which is designed to ensure that your livestock arrives to you just as it left, healthy and happy. Livestock service runs Wednesday - Friday. 

Free Shipping Over £50

Spend over £50 on your order and qualify for free shipping. Next day and timed services available.

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Pay by Finance

We offer flexible monthly finance options. Credit is subject to application and status.

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Reward Points

As a thank you, we run the Charterhouse Points scheme. Earn points on every order.

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