Help & Information

Livestock Terms and Conditions


Do I get free delivery over £50 on a livestock order? Unfortunately we can't offer free delivery on livestock orders as they are shipped separately. The £14.95 charge applies whether you order a single critter or 10 large corals. You will still receive your dry goods for free over £50 but the £14.95 will be additional if livestock is added to the order. Collection Information We are happy for customers to collect livestock from our warehouse in Haggerston but this will need to be arranged in advance. The majority of our stock is held in a separate location so we will need to arrange for the order to be delivered to our store before collection. Please contact us on 0870 850 6138 if you would like to collect in store. D.O.A Although we make every effort to ensure the wellbeing of our livestock during transportation, fatalities can happen. If any livestock is found to be dead on arrival please inform us immediately, but not later that 12 after receiving the package. Any longer than this and we will be unable to offer you a replacement or refund. Please note the following conditions:-

  • We will need photographic evidence of livestock that arrives DOA in the original unopened fish bag

  • Any coral skeletons will need to be kept and we reserve the right to ask for these to be returned to us before replacement or credit

  • For some species we reserve the right to refund your purchase as we may not be able to source a replacement at the time
Returns Policy We do not accept returns unless the animal arrive damaged or DOA. All instances will be dealt with individually so please contact us within 12 hours of receiving your order to discuss this with us. Some pictures on the website will be stock photos so we cannot guarantee that the animal that you receive with look exactly the same unless we state this in the description. Corals may temporarily sulk and slightly lose colour, this does not mean that they are not healthy so if you have any questions please call us. We reserve the right to refuse returns unless for a reason stated above.

Free Shipping Over £50

Spend over £50 on your order and qualify for free shipping. Next day and timed services available.

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Pay by Finance

We offer flexible monthly finance options. Credit is subject to application and status.

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Reward Points

As a thank you, we run the Charterhouse Points scheme. Earn points on every order.

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