Delivery Info

All in-stock orders placed before 4pm will be shipped the same day (excluding pallet deliveries, livestock deliveries & unless otherwise stated). Your order will be shipped via the delivery method selected at checkout. If you select a delivery day in the future your order may be held by our warehouse team ready for dispatch the day prior to that selected. 

Each order will be issued with an estimated dispatch date at checkout. If your order contains an item that is out of stock or an item that needs to be ordered in for you, we will always aim to ship your order on or before this date.

Please note that we are unable to split orders, sending the in stock items prior to this given date as standard. If you require your order sooner please reach out to our customer service team to discuss your options.

If for any reason your order encounters a delay we will contact you via telephone or email to discuss. 

Upon your order being shipped, you will be notified via email. Following on from this you will receive a text message and email providing you with your tracking details. Another text will follow the morning of the delivery stating your estimated delivery slot. If this is not suitable for you, simply reply to the options available. (please note that tracking details may not be available for pallet or direct-from-manufacturer deliveries)

All deliveries (excluding pallets and livestock deliveries) over £50.00 will qualify for our FREE DELIVERY service. 

Orders under £50.00 will have both an Economy Service and Next Working Day services offered (pending postcode delivery services available and product processing/build time).

Please be aware that ALL PALLET deliveries will be a curb-side drop. If the items you have ordered are large or heavy we would advise that you have someone one hand to help you into the house with your goods. 

A delivery date for all in-stock pallet deliveries can be booked by you at checkout. Delivery days of pallet items that have a build time or need to be ordered in will be booked by a member of our customer service team prior to delivery. An email confirming your delivery will be sent the day before this is due to take place. The cut-off time for booking a pallet delivery is 11am. 

• Livestock deliveries will be made via DX Livestock delivery service. This is a special service which is designed to ensure that your livestock arrives to you just as it left, healthy and happy. Livestock service runs Wednesday - Friday and is charged at £24.95 for livestock totalling £200 and under. Livestock delivery is FREE OF CHARGE on orders that contain £200 or more of livestock items.

Please note that all services rely on third-party couriers to deliver on time and in good order. We will of course do our best to ensure that your delivery arrives when stated at the time of purchase, however, we can not be held liable for delays caused by the delivery company.