Help & Information

Delivery Information

  • All in-stock orders placed before 4pm will be shipped the same day (excluding pallet deliveries, livestock deliveries & unless otherwise stated). Your order will be shipped via the delivery method selected at checkout. If a named day delivery has been selected your order may be held by our warehouse team ready for dispatch the day prior to that selected. 
  • Each order will be issued with an estimated dispatch date at checkout. If your order contains an item that is out of stock or an item that needs to be ordered for you, we will always aim to ship your order on or before this date. If for any reason your order encounters a delay we will contact you via telephone or email to discuss.  
  • Upon your order being shipped, you will be notified via email. Following on from this you will receive a text message and email providing you with your tracking details. Another text will follow the morning of the delivery stating your 1 hour estimated delivery slot. If this is not suitable for you, simply reply to the options available. (Please note that tracking details may not be available for pallet or direct-from-manufacturer deliveries)
  • All deliveries (excluding pallets and livestock deliveries) over £50.00 will qualify for our FREE DELIVERY service. 
  • Orders under £50.00 will have both a Royal Mail 48 tracked service (£3.95) and a DPD Next Working Day service (£5.95) offered, as well as select DPD premium services, depending on your area.
  • Please be aware that ALL PALLET deliveries will be a curbside drop. If the items you have ordered as large or heavy we would advise that you have someone on hand to help you into the house with your goods. 
  •  All in-stock pallet deliveries can be booked by you at checkout. Delivery days of pallet items that have a build time or need to be ordered will be booked by a member of our customer service team prior to delivery. An email confirming your delivery will be sent the day before this is due to take place. The cut-off time for booking a pallet delivery is 11am. 
  • Livestock deliveries will be made via APC Livestock delivery service. This is a special service which is designed to ensure that your livestock arrives to you just as it left, healthy and happy. Livestock service runs Wednesday - Friday and is charged at £34.95 for livestock totalling £200 and under. Livestock delivery is FREE OF CHARGE on orders that contain £200 or more of livestock items.
  • Please note that all services rely on third-party couriers to deliver on time and in good order. We will of course do our best to ensure that your delivery arrives when stated at the time of purchase, however, we can not be held liable for delays caused by the delivery company. 
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Free Shipping Over £50

Spend over £50 on your order and qualify for free shipping. Next day and timed services available.

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Flexible Payment Options

We offer flexible monthly finance options. Credit is subject to application and status.

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Reward Points

As a thank you, we run the Charterhouse Points scheme. Earn points on every order.

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