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What Our Customers Are Saying About Us

Excellent

Based on 770 Reviews

Mark Parnell

May 21, 2025

Ordered a juwel helialux spectrum light from Charterhouse Aquatics delivery was exactly to the time frame estimated i emailed for a quick progress update near the estimated delivery date and received a phone call and an email as confirmation delivery was on schedule I couldn't fault the service and quality of product once received these guys offer quality, efficiency and great all round customer service 😀 I will be using Charterhouse for future orders Very happy 😊

Peter Sands-Moore

May 20, 2025

First class product, at a very competitive price.

Dave Currie

May 18, 2025

Recieved ok not opened box yet as I am waiting for substrate and plants to set my tank up

Gary Dolling

May 17, 2025

Super quick delivery

david Tudor

May 15, 2025

Good selection, delivered accurately and quickly and as expected, thanks

Rick Farr

May 14, 2025

Struggled getting live mysis from my normal supplier - a few click later and less than 24hrs later..... 7 bags of live mysis for my seahorses! Efficient, competitively priced and the slickest ordering to "boot" - to be honest I'm considering swapping over full time if my regular supplier lets me down again. Fab & would order again from Charterhouse Aquatics any day of the week!

Paul Iremonger

May 14, 2025

Fantastic & quick service

Nerayan Charles

May 13, 2025

Great service and delivery time

Richie P

May 12, 2025

Had to change my order slightly. The guy I spoke to couldn’t have been more helpful. Delivery was on time, product was excellent. All in all a great experience and would definitely recommend.

Debbie Smallwood

May 12, 2025

Brilliant. Will shooe here again. Thankyou

Lee Clifford

May 12, 2025

It was a pleasure dealing with Charterhouse aquatics. The aquarium I purchased was great value for money and delivered in excellent condition on the date promised. Thank you 😊

Holly Kennedy

May 11, 2025

Great service! Speedy delivery too!

Gavin Grimshaw

May 11, 2025

Great item and service

Kevin Jones

May 11, 2025

Delivers on time. Excellent service

gary cornwall

May 7, 2025

Very good service even if imake a mistake

Graham Leopard

May 4, 2025

Everything present and correct.

Lindsey Dowson

May 3, 2025

Excellent company with super fast delivery on my new aquarium! Delivery driver very helpful also helping me get it into the house! I chose not to add middle door on the cabinet and add baskets this is not how the juwel Rio comes as standard & also I changed the bulb!

Paul Cope

May 3, 2025

Online order. Everything was clear and easy to understand with ordering. Biomaster 2 was delivered quickly and well packaged. I did have a query over the piping. I called the contact line which was answered immediately 👍. The guy I spoke to solved my query straight away in simple A,B,C walkthrough step. Great experience and will be back. Paul