Help & Information

Billing and Payment Information

We currently offer a number of different ways for you to pay for an order - 
  • Credit/Debit Card
  • Paypal
  • Hitachi Capital Finance 
Credit/Debit Cards
We accept most major credit and debit cards including Visa, Mastercard, Solo, Electron & American Express.All card transactions are handled via secure services provided by Stripe Inc. To complete a card payment you will be asked for the card holders billing details including full name, address, postcode and any security passwords that may have been put in place by the card provider. Failure to provide this information may result in a delayed or failed transaction.


You can also pay for order via PayPal. All Paypal payments are covered by their Buyer Protection and User agreements. At checkout you will be directed to the Paypal online payment portal where the transaction can be completed. You will then be re-directed back to our website to confirm and complete the order. 

Hitachi Capital Finance 

We offer a number of different finance options on orders of £500 and above, they consist of:

- 12 months interest free credit
- 36 month credit at 13.9% APR (average)
- Buy Now Pay Later – 6 months deferred

We are offering consumer finance using an external company called Hitachi PLC. If your order qualifies for these services you will be able to select the PaybyFinance option on checkout. Most decisions are made within minutes but sometimes the transaction can be deferred and a member of Hitachi will manually handle the service. This should not take any longer than about half an hour. In some cases you may be asked to send off documents for proof of identity but most transactions are completed via the website.
 If using PaybyFinance we will only be able to dispatch your goods to the billing address where you card and bank account are registered to. Please see our terms our FAQ’s section for more information. Charterhouse Aquatics authorised and regulated by the Financial Conduct Authority. Credit is provided by Hitachi Capital UK trading as Hitachi Capital Consumer Finance authorised and regulated by the Financial Conduct Authority. 

Free Shipping Over £50

Spend over £50 on your order and qualify for free shipping. Next day and timed services available.

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Pay by Finance

We offer flexible monthly finance options. Credit is subject to application and status.

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Reward Points

As a thank you, we run the Charterhouse Points scheme. Earn points on every order.

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