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We currently offer a number of different ways for you to pay for an order - 
  • Credit/Debit Card (processed via Shop Pay)
  • Shop Pay
  • Paypal 
  • Klana Partner Finance
  • ApplePay
  • AndroidPay
Credit/Debit Cards
We accept most major credit and debit cards including Visa, Mastercard, Solo & Electron. All card transactions are handled via secure services provided ShopPay To complete a card payment you will be asked for the cardholders billing details including full name, address, postcode and any security passwords that may have been put in place by the card provider. Failure to provide this information may result in a delayed or failed transaction.

PayPal

You can also pay for the order via PayPal. All Paypal payments are covered by their Buyer Protection and User agreements. At the checkout you will be directed to the Paypal online payment portal where the transaction can be completed. You will then be re-directed back to our website to confirm and complete the order. 

Klana Partner Finance 

We offer a number of different finance options on orders of £99 and above, they consist of;
Order over £99 - Pay in Three, Pay in 30 days 

Above £300 - 6, 12 & 28 months of interest-free credit

We offer consumer finance using an external company called Klarna Partner Finance. If your order qualifies for these services you will be able to select the Pay by Klarna option on checkout. Most application are made within minutes but sometimes the transaction can be deferred and a member of Klarna will manually handle the service.

This should not take any longer than about half an hour. In some cases, you may be asked to send off documents for proof of identity but most transactions are completed via the website. 
Please see our terms and conditions or FAQ’s section for more information.
Charterhouse Aquatics authorised and regulated by the Financial Conduct Authority. Credit is provided by Klarna Partner Finance trading as authorised and regulated by the Financial Conduct Authority. 

CHARTERHOUSE REWARDS

A little thank you, every time.

Earn points when you shop, then turn them into money off at checkout.

Points with every eligible purchase8 stamps. 10% off.

COLLECT POINTS

Checking today’s rate…

Earn automatically on eligible product spend after discounts, excluding delivery.

SPEND POINTS

Checking today’s rate…

Switch on your points at checkout to save on eligible products.

Normal value: 100 points = £1 off. Flash offers can increase this.

Finding your rewards…

How to earn and spend your points

01

1. Shop and earn points

Earn 1 point for every £1 of eligible product spend after discounts, excluding delivery.

02

2. Use your points at checkout

Sign in at checkout and switch on “Use my points”. Your available points become money off automatically—no voucher to claim. Savings cover eligible products only; any points you cannot use stay in your balance.

03

3. Get more with flash offers

Watch for flash offers with double or triple points, or extra value when you spend them.

YOUR STAMP CARD

Eight stamps. One lovely thank you.

Each order with £250 or more in products after discounts, excluding delivery, earns one stamp. Fill all 8 slots to unlock a 10% off code, valid for 365 days. Use it alongside your points.

Sign in to see how close you are to your next reward.

Good to know

Why are some points pending?

Purchase points have an approval period before they become available. Your balance shows available points separately from pending points.

How long do my points last?

When points expiry applies, your balance stays valid for 365 days from qualifying rewards activity. Earning eligible rewards, redeeming points or a balance adjustment renews that window. Simply visiting the shop does not renew it.

Can I use points with my stamp reward?

Yes. Add your 10% stamp reward code at checkout and switch on your points. Your final saving depends on the eligible product total and any other discount restrictions.

What happens if I return something?

Earned points are adjusted for returns. Points used on refunded products are restored proportionally. If a refund takes a qualifying order below £250, its stamp is removed.

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