- 0203 697 3750
- support@charterhouse-aquatics.com
- 14 Merchant Drive, Mead lane, Herfford, Herts, SG137AY
- 0203 697 3750
- support@charterhouse-aquatics.com
- 14 Merchant Drive, Mead lane, Herfford, Herts, SG137AY
We've Written some documentation to help purchasing form us.
All in-stock orders placed before 4pm will be shipped the same day (excluding pallet deliveries, and livestock deliveries & unless otherwise stated). Your order will be shipped via the delivery method selected at checkout. If you select a delivery day in the future your order may be held by our warehouse team ready for dispatch the day prior to that selected.
Each order will be issued with an estimated dispatch date at checkout. If your order contains an item that is out of stock or an item that needs to be ordered in for you, we will always aim to ship your order on or before this date. If for any reason your order encounters a delay we will contact you via telephone or email to discuss.
Upon your order being shipped, you will be notified via email. Following on from this you will receive a text message and email providing you with your tracking details. Another text will follow the morning of the delivery stating your 1 hour estimated delivery slot. If this is not suitable for you, simply reply to the options available. (please note that tracking details may not be available for pallet or direct-from-manufacturer deliveries)
All deliveries (excluding pallets and livestock deliveries) over £50.00 will qualify for our FREE DELIVERY service.
Orders under £50.00 will have both an Economy Service and Next Working Day services offered (pending postcode delivery services available and product processing/build time).
Please be aware that ALL PALLET deliveries will be a curb-side drop. If the items you have ordered as large or heavy we would advise that you have someone one hand to help you into the house with your goods.
A delivery date for all in-stock pallet deliveries can be booked by you at checkout. Delivery days of pallet items that have a build time or need to be ordered in will be booked by a member of our customer service team before delivery. An email confirming your delivery will be sent the day before this is due to take place. The cut-off time for booking a pallet delivery is 11am.
Please note that all services rely on third-party couriers to deliver on time and in good order. We will of course do our best to ensure that your delivery arrives when stated at the time of purchase, however, we can not be held liable for delays caused by the delivery company.
Once your purchase has been dispatched, you may track the progress of your delivery here.
Spend over £50 on your order and qualify for free shipping. Next day and timed services available.
Delivery InfoWe offer flexible monthly finance options. Credit is subject to application and status.
Billing & PaymentAs a thank you, we run the Charterhouse Points scheme. Earn points on every order.
Charterhouse Points